PERLA

We offer reliable delivery across UAE ensuring your hardware products arrive quickly and efficiently. Orders are typically processed within 1–2 business days, with delivery times varying based on location and item availability.
Shipping fees are calculated at checkout.

You will receive an email with tracking information once your order has bee confirmed. For further assistance with shipping or returns, please contact our customer support team

You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note delivery costs are nonrefundable unless items are returned under your statutory rights (e.g. faulty or incorrect)

• The items with the original receipt are returned within 30 days of purchase.
  
• Items must be in the original condition as purchased with all labels/tickets attached and show no signs of installation or use.
  
• Please note, Sale items are not eligible for return or refund.
  
• We do not offer exchanges. If you need a different item, please place a new order and return the original (if eligible) for a refund.
  
  Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment

Each KIPP Hardware product is manufactured with precision and designed for durability. KIPP Hardware provides a 12 months warranty from the original date of purchase

Warranty coverage:

• Applies only to the original purchaser and is non-transferable
  
• Covers defects in materials and workmanship under normal use and intended application
  
• Coverage includes repair or replacement of defective items at KIPP’s discretion.
  

Exclusions:

• Normal wear and tear (scratches, abrasions, discolouration, or fading)
  
• Damage resulting from misuse, abuse, negligence, or improper handling
  
• Improper installation or installation by unqualified personnel
  
• Unauthorised modification, repair, or alteration of the product
  
• Exposure to harsh, corrosive, or unsuitable environmental conditions, including excessive humidity, chemicals, or coastal environments where not specified for use

Claims :

To make a warranty claim, the purchaser must, within the warranty period email to info@kipphardware.com:

• The proof of purchase
  
• Submit a description of the defect
  
• Provide supporting photographs or documentation upon request
  

KIPP reserves the right to inspect the product or request its return for assessment before determining the appropriate remedy.